The COVID-9 outbreak has shaken the very foundation of how organizations worked till now. And in times of crisis, employee experience becomes bigger than before. We take a look at why organizations today are looking at managing employee experience with a renewed focus.
During this pandemic period, the spotlight falls on basic services, including cleaning. Zhong Jingjing, the head of operations for home cleaning services platform Helpling Singapore, shared her approach to taking care of service workers.
The increasing outsourcing of HR tasks and the use of technology in place of personal interaction brings the genuine danger of HR losing touch with employees. The new face of HR should not be faceless.
Expats on international assignment need to feel that they are being kept in touch and that their contributions are valued even though they're far from home, says ECA International's Asia regional director Lee Quane.