SurveyMonkey announced Ken Ewell has joined SurveyMonkey as its first Chief Customer Officer. In his role, Ewell will lead and expand SurveyMonkey’s customer success, professional services, and support teams to maximize value for customers and drive growth across SurveyMonkey’s global enterprise business.
“Ken is a change agent, a problem-solver, and a pragmatic leader who is passionate about developing strong, lasting relationships with customers,” said Zander Lurie, Chief Executive Officer of SurveyMonkey.
With more than 20 years of experience, Ewell has driven results for some of the largest and most notable firms in the country—from IBM to AT&T to Neustar. Most recently, he served as Vice President of customer success and analytics solutions at Neustar, a player in marketing analytics solutions. Prior to that, he was SVP of worldwide professional services at Aspect Software. There, he was accountable for Aspect’s professional services’ processes, people, and knowledge across the organization, as well as leading the launch of Aspect’s new and enhanced service delivery framework.
SurveyMonkey continues to make investments across all areas of its business dedicated to customer experience. Adding Ewell to the executive team follows the recent launch of SurveyMonkey’s CX solution, the GetFeedback platform, designed to help organizations set up their CX program within days.
With the addition of Ewell, the SurveyMonkey leadership team has a 50/50 female to male gender ratio.