Ellen B. Van Oosten,Senior Director, Business Development- Case/Weatherhead School of Management. This article is based on the authors’ research and writing for Coaching at Work Magazine/Richard E. Boyatzis, Ph.D., Professor, Departments of Organizational Behavior, Psychology, and Cognitive Science -H.R. Horvitz Chair of Family Business Case Western Reserve University; /Melvin L. Smith, Ph.D., Associate Professor of Organizational Behavior, Faculty Director, Executive Education - Case Western Reserve Univer
