Article: Tokopedia’s exceptional foray into digital transformation

A Brand Reachout InitiativeStrategic HR

Tokopedia’s exceptional foray into digital transformation

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As part of the People Matters-Alight Transformation Series, we take you through the digital transformation journey of one of the fastest growing unicorns of Indonesia – Tokopedia. Here’s the story behind their success in going digital.


While emerging technologies are disrupting organizations faster than we can predict, what are organizations doing right to stay ahead in the curve? The organizations that have been in the forefront are the ones that have put a strong focus on predicting what the future will demand and have adopted the right approach to prepare themselves for it.

In order to recognize some path-breaking companies who have done a commendable job in the digital transformation journey People Matters & Alight Solutions are curating a series of Digital Transformation journeys of organisation from across Asia. These stories will help organizations, not only kick-start their own transformation journeys, but also make the right decision and adopt the right approach. So, here is the episode with Tokopedia as they take us through their fascinating digital transformation journey.

An Indonesian tech company that aims to bring together merchants and consumers to a single platform. As a leader in the e-commerce space, Tokopedia wants to “democratize commerce through technology” and create an ecosystem where anyone can start and discover new ways of shopping online.

The workplace culture at Tokopedia is guided by the following three values: Focus on customer, Growth mindset, Make it happen, Make it better.

In this exclusive video interaction, Yusin, Organization Development Senior Lead, Tokopedia shares with us how critical it was for them to go digital being such a high-growth company and what were their priorities when they decided to embark on their digital transformation journey. He shares, “Tokopedia is not just a market place company; we are a technology company and we have grown our business into digital products and also into a financial technology business because our mission is to democratize commerce through technology. We have grown our business so fast that the HR team has to grow along with our business. We want to ensure our employees have a great journey and we want them to have a great experience from beginning to the end. And that is why going digital was very important for us.”

Watch the video to find out what went behind making the digital transformation journey of Tokopedia so successful, how they went about it, the challenges they faced and how partnering with Alight Solutions has given them an entirely new dimension to going digital and how this partnership has helped them derive the best out of HR technology.


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Topics: Strategic HR, #AdaptableHR

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