People are an indispensable part of business activities everyday everywhere. For any organization to achieve its vision and goals, the collective participation and success of its people is the foundation principle. Hence, each team member must contribute to and add value in their respective job roles such that every single action and effort of theirs, makes an incremental change every day and keeps propelling the business forward.
The measurement of efficiency and productivity of people determines the real value add provided, and therefore it's essential to focus on the input variables that facilitate this metric. Thus, framing the appropriate vision, mission and values, creating the guiding principles, and providing the enabling work environment wherein people have the “know-why” before the “know-how”. So, what does it take? Would say, empowerment alone work, no! Would dashboards and metrics do it, no! Organizational success is about the coming together of many elements, in the right proportion and at the right life stage of the organization. One or two elements may bring temporary success or short-term gains, however, when it is about long-term scale, stature and sustainability, the pitch becomes different. Building a productive workforce is an art and science, both.
People's productivity matters!
All successful organizations know how significant productivity of every single team member counts. People productivity simply means that they are using their hours proficiently to undertake relevant tasks which drive the right outcomes and thereby contribute to accomplishing company goals.
When employees are productive in this manner, there is minimal wastage and the human capital is used to its full potential.
There are numerous benefits to be gained from people productivity, such as:
When colleagues feel productive and are offered the opportunity to contribute to the overall organisation, they gain a sense of purpose. This purpose can inspire them to endeavour to be their best.
While everyone’s sense of satisfaction differs, feeling a sense of making a difference leads to a happier and more effective workplace.
Better customer service
High levels of productivity often transcend into enhanced customer services. When people are working well, they are undertaking the right activities to provide a comprehensive and satisfying experience to the customer. When the teams are coordinated, processes run more smoothly and there is undeniably less possibility of your customers missing out or being neglected. A satisfied customer is likely to be more loyal to your brand. They’re also generally more likely to tell others too.
Greater revenue generation
Employees are an asset and an investment that is made by the organisation with the purpose of procuring greater revenues. Productive employees yield a strong ROI (Return On Investment) for their time and expenses.
More productive employees tend to be more willing to participate and be involved with the business and its activities – which is a positive engagement. If employees are not productive, are disengaged and unmotivated, leading to a whole range of undesirable impacts on the work environment, particularly over the longer term.
Building a positive culture
When employees are productive and working together well over the long-term, a forward-thinking culture based on strong camaraderie begins to develop – one that’s collaborative and inspiring. Of course, in the short term, having a productive workforce is significant, but in the long-term, these advantages compound.
As you can see, there are a multitude of interrelated benefits of long-term productivity that spill over into so many areas of your business, such as engagement, well-being and workplace culture. It is essential for the management to take an active role in understanding how their staff work. Productivity in the workplace is an important aspect and when top management owns its implementation, success is sure to follow.