While the air of quiet quitting is blowing over the businesses and employers, an alarming disconnect between the leaders and the frontline employees has been detected by a study conducted by frontline workers solution providers Axonify and Nudge.
The study titled The Deskless Report 2022 reveals that 74% of executives have a positive outlook about the future of their industry, compared with their employees at 58%, and that only 39% of workers feel heard (a staggering drop from 59% last year). The most alarming finding is that 42% of frontline workers are considering quitting their job, up from 36% last year.
According to the report summary released by the company, nearly half (49%) of managers, for example, are burnt out on a daily basis. Considering that 80% of frontline workers rely on their manager for information, the data suggest these industries are nearing a breaking point. Yet only 39% of frontline workers say their companies invest in technologies to meet their needs.
"Industries that rely on frontline workers are feeling a sense of urgency to better support their people to keep business on track," said Jordan Ekers, COO and Co-Founder of Nudge. "This study points out opportunities to create better alignment between corporate leaders and their people at a time when employee turnover is at an all-time high."
While 65% of corporate leaders believe their communication is effective, only 35% of frontline workers agree. And 75% of corporate leaders believe their organisation invests in new technologies for frontline workers, yet only 39% of frontline workers agree. Nearly half (43%) of frontline managers also identified a lack of training that impacts their day-to-day work. The study also found that adequate training and upskilling was among the top three contributing factors impacting happiness and success.
"It's time to stop talking about employee experience as a vague, nebulous concept and start making sure frontline employees have the tools they need to feel good about the hard work they do every day," said JD Dillon, Chief Learning Architect at Axonify. "Why should deskless workers be asked to rely on antiquated tactics like bulletin boards and paper binders when customers have immediate access to vast amounts of information via their smartphones?"