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One of the largest study on the State of HR Transformation


We are delighted to bring to you the third edition of the Alight Solutions' State of HR Transformation study in partnership with People Matters which focuses on the theme “Adaptable HR”.

This is the largest study on the State of HR Transformation that shows how being Adaptable is no longer a choice, it is imperative; it is inevitable. Everything at the workplace is undergoing a dramatic transformation and interestingly, what could have been a reality of the future, has now become the present.

In this edition of The State of HR Transformation Study, we explored the anchors of adaptability in the HR functions. From the importance of the HR operating models to behaviours that the HR team needs to display, the report details key action steps to improve HR governance and effectiveness.

Here is a preview of the key findings:

  1.  Purpose of HR sets the North Star. The purpose of HR sets the North Star on the values that the function aspires to deliver and will need introspection with regards to the context of organisation, individuals and leaders.
  2.  HR Technology is a catalyst to Transformation. There is evidence that HR Technology is also acting as an important catalyst to transformation by forcing organisations to think through their HR Operating Models.
  3.  Employee experience and compliance are the dominating service delivery design principles. This accentuates the role that platforms play in the realisation of the service design.
  4.  Field HR role holders are being looked at to deliver the last mile. This role is a critical anchor of Employee Experience, relationships with managers and driving organisational values through domains like Employee Relations.


Enablers to Successful HR Transformation


Thinking of HR Operating Model in an integrated manner rather than in silos


Ability to plan for and execute on change management


Executive Sponsorship and buy-in on the importance of going digital for HR


Ability to manage and navigate through the changes for the organisation and within HR


Keeping on employee experience driven mindset across the journey


Evaluation of technology that looks at Total Cost of Ownership and Time to achieve ROI



The study combines data captured via a survey that saw participation from over 2,200 respondents, and observations of Alight Solutions in the space of HR Transformation. For the purpose of reporting the findings, only those responses that were complete to about 80% have been considered in the study.




Download the exclusive report and:

  • Usher in the decade with the longevity of getting transformation right
  • Learn more about the tipping points for HR
  • Gain insights about redesigning the HR Operating Model to complement technology
  • Learn how to craft the right roles for HR to enhance the adaptability quotient
  • Benchmark your organization with your peers in this transformation journey


If you would like to view the detailed insights, models & infographics of the full report, please drop in your request at

We hope this year’s report will guide you to accelerate your own organisation’s journey of transformation & adaptability as you take the driver’s seat and press the accelerator pedal decisively.

We are committed to your success and here to help!

Happy Reading :)

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