Chubb has announced the appointment of Richard Shanks as Claims Director for the UK and Ireland (UK&I).

In his new role, Richard will be responsible for the delivery of Chubb's claims service across the UK&I. He succeeds John Latter who was recently promoted to Senior Vice President, Claims Director for the company's Europe and Eurasia & Africa regions.

Richard will continue to be based in London and will report to John Latter. The appointment is effective immediately.

Richard has more than 30 years of insurance industry experience and was most recently Claims Operations Transformation Manager for the UK and Ireland. Prior to joining Chubb last year, he held a number of senior claims leadership roles for other insurers and within the claims supply chain.

John Latter, Senior Vice President, Claims Director, Europe and Eurasia & Africa, Chubb said: "I am delighted to have promoted Richard to this key role. He has a strong track record of leading teams to deliver excellent claims service. His leadership and energy will help drive change as we evolve our award-winning claims proposition, ensuring that we continue to meet the constantly changing needs of our customers."