AXA Insurance Singapore has named Jeremy Ong, Chief Customer & Operations Officer role, appointed Julien Callard as Managing Director, Retail and Mauricio Coarasa, as the new Chief Financial Officer. 

Ong will be responsible for all customer, information technology (IT) and operations activities and focus on enhancing the customer experience and driving marketing strategy, digital transformation and innovation efforts. And Callard will oversee the company’s retail business and general insurance distribution functions. AXA makes this appointment as it looks to streamline its business by merging its distribution functions and strategic business units.

In his latest role, Ong was Senior Vice President of the group CEO office of NTUC Enterprise. He has experience in both the civil service and commercial sectors, and has led teams in functions including  IT, sales and operations. Callard, on the other hand, has been with AXA Group since 2000. Most recently, he was heading retail property and casualty at AXA Mexico. Previously, he has held senior positions across multiple countries spanning actuarial, risk, marketing and reinsurance.

The third recently appointed leader, Coarasa, has also been working with AXA Group. He joins from AXA Korea, where he was in a similar role, heading the finance function there. He joined AXA in 2010. He has taken many roles in the firm including AXA head of investments and head of strategic planning in Mexico. His core  experience is in insurance, finance, and strategy consulting.

As AXA Group looks to bolster their IT capabilities, improve services for their customers, and enhance its growth in Singapore, it hires experienced leaders for key some roles it identified. 

Jean Drouffe, CEO of AXA Singapore shared, “Jeremy’s experience and expertise in customer relations, IT and digital transformation, will be an invaluable addition to the business as we scale efforts to further bolster our IT capabilities and improve services for our customers.”

“Callard and Coarasa come with diverse skill sets and backgrounds that will serve to strengthen our executive committee,” he added. 

The responsibility of furthering the growth of AXA Insurance’s business in Singapore is now on the shoulders of these three recently appointed key leaders. Given the expected growth of the insurance sector in Singapore, the opportunities for these leaders are many.  The general insurance sector in Singapore grew by 3.4 percent and with investment in digital technologies and new innovations the future of the sector seems promising. Innovation while maintaining costs and ensuring AXA Insurance’s sustainable growth will be hence, the top priority for these leaders.