Avaya announced it has appointed Darcey Harrison as Vice President of Cloud Acceleration, North America. Harrison is responsible for continuing the expansion of new and existing customer adoption of the Avaya OneCloud communications and collaboration portfolio. She will work with customers to ensure Avaya is the partner of choice for organizations adapting their businesses to the new future of work.
“Our cloud and subscription business is now over 30 percent of our revenue and growing, 40 percent of our new logos are cloud, and we continue to gain traction as more businesses trust Avaya as their CCaaS, UCaaS and CPaaS provider. We’re excited to have Darcey join our company at this exciting time, and I believe her industry experience and demonstrated leadership are a tremendous asset to the team,” said Frank Ciccone, Senior Vice President, North American Sales, Avaya.
Harrison comes to Avaya from UJET, a CCaaS solution provider for smartphone era CX, where she was the Chief Revenue Officer with responsibility for sales, channels, solutions consulting, customer success, and sales operations. Prior to UJET, Harrison’s 17 years of leadership included a number of senior cloud sales management roles with experience guiding customers through technology transitions to achieve positive business outcomes.