His responsibilities include developing new markets for Wilson Learning’s offerings, as well as supporting the North American Sales Team in the analysis, development, and implementation of strategies that focus on customer experience. K.C.’s work in developing new markets combines his passions for customer-centric marketing, organizational development, and customer experience. He has worked closely with organizations such as Wells Fargo Bank, Saks Fifth Avenue, AIG, Tiffany & Co., MGM Resorts, AAA, Coach, Alliance Data, and Walmart, among others. Prior to his role at Wilson Learning, K.C. was Senior Director of New Business Partnerships for a global training and organizational development company. He also served as Director of Retail Client Services for GE Capital where he was a charter member of GE’s Six Sigma team and a graduate of GE’s Corporate University.
K.C. holds degrees in Marketing and Organizational Development and is an accomplished speaker and recognized thought leader in the fields of customer experience, sales effectiveness, and leadership development. He has presented at numerous national and global conferences, including the National Retail Federation Conference, Asia Retail Conference, Global Gaming Conference, and Food Marketing Institute Future Connect Conference. He has been published and quoted in many media outlets, including USA Today, The Washington Post, CNBC, The New York Times, and Reuters. K.C. is an active member of the National Retail Federation (NRF), American Hotel and Lodging Association (AHLA), and a past board member of Food Marketing Institute (FMI) and Make-A-Wish® Foundation.