Article: How technology is driving innovation in talent management

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How technology is driving innovation in talent management

Sumtotal, A Skillsoft company

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Examining the impact of new-age digital tools and technology on talent management practices.
How technology is driving innovation in talent management

As conventional business rules become less reliable, organizations must focus on their most vital asset to ride through the digital wave of disruption: their workforce. 

To equip the workforce with the skills to excel in the future, we must understand how traditional talent management is evolving by using digital tools and technologies.  Here are the top digital trends transforming talent management:  

On talent acquisition and onboarding: Right fit, reduced bias

Traditional recruitment and hiring channels have given way to a multi-channel strategy that includes online job portals, internal referrals, and campus recruitment programs extensively. Additionally, the definition of what constitutes the ‘right fit’ has evolved to include emotional quotient, values, and communication as intelligent digital products and tools are being used to analyze candidates on a variety of parameters.  

Similarly, parts of the recruitment and onboarding process have been automated to remove bias, improve efficiency, and improve access to company information. There has been a notable shift to centralize and simplify the onboarding process by making it standardized, accessible, intuitive, and user-friendly. There is a clear focus on designing a smooth candidate experience using new-age tools and technology, ensuring that employees experience an immersive culture. 

On employee engagement and retention: Experience, holistic assessments and personalized rewards  

In the digital era, it is critical for organizations to demonstrate that they value their employees and help them succeed in their individual career goals. This has translated to holistic performance assessments, personalized reward strategies, support in maintaining a healthy work-life balance, enhanced career flexibility and internal mobility, alongside encouraging the spirit of entrepreneurship, collaboration, and innovation.

New HR products not only aim to improve HR operations and services but also create a compelling employee experience. Analyzing employee data has helped organizations better understand their workforce and its priorities, identify high-potential employees, decode the inner workings of a team, measure engagement, and even proactively combat attrition. The expansion of data analytics from just numbers and metrics to include behavioral insights has strengthened retention and helped HR leaders design relevant people policies. 

On driving innovation and leadership: Continuous learning and praxis

Creating a pipeline of talent and leaders for the future is one of the biggest challenges facing organizations all over the globe, and this has led to an increased focus on creating a supportive and conducive learning environment that relies on experiential learning. Digitally mature organizations have recognized the importance of continuous learning, and many have developed effective learning frameworks that support the same. 

This has also given an impetus to innovation and creativity in leadership, wherein organizations are creating an experimental environment. Organizations are going out of their way to create a seamless learning experience for their leaders and employees by using self-service learning tools that are not only upskilling employees but also drastically altering the traditional learning paradigm. This learner-centric framework provides personalized and bite-sized training in an interactive, and often gamified manner, an approach that ensures higher engagement and knowledge retention. The use of AI-powered technologies to create a consumer-grade experience for the workforce is expected to improve engagement levels, retention, motivation, and productivity. 

Instead of automating job roles en masse, the digital age has demonstrated the importance of innately human skills that are indispensable to survive in the future of work. As new technology gains a stronghold in the modern workplace, HR will have to develop new frameworks, models, and collaborations that keep up with the pace of the change. These new workplace models must deliver a truly transformative experience that future-proofs businesses and changes mindsets to support employees in embracing the digital way of working. 

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Topics: Talent Acquisition, Talent Management, #TransformTalent, #Digital Transformation

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