Article: AirAsia's story of navigating the era of hyper-digitization

A Brand Reachout InitiativeTalent Management

AirAsia's story of navigating the era of hyper-digitization

Sumtotal, A Skillsoft company

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As part of a People Matters- SumTotal series on future proofing organizations and their workforce, this video captures AirAsia’s journey in digital transformation, the rise of mobile learning and the importance of learning agility.


As we enter a new economy and society, business priorities are changing. Organizations that are at the forefront are already transforming their capabilities and rethinking their ideas on performance and growth. They are moving away from the initial phase of digital transformation onto the next phase of hyper-digitization. In this next phase, businesses will harness smarter, game-changing technologies to become hyper-digitized organizations. This means they will be creating new avenues of developing in-house talent, identifying talent gaps and accelerating performance, all of which will be key focus areas.

To bring forward best practices of companies future-proofing their organizations and their workforce for hyper-digitization, People Matters and SumTotal in their exclusive video interview series bring to you success story of AirAsia. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries.

Mr Varun Bhatia, Chief People and Culture Officer, AirAsia and Mr Rhys Hughes, Regional VP- Asia, ANZ, SumTotal Systems, LLC speak about what future proofing means in an era where technology is continually being disrupted; Hyper-digitization can mean different things to different people. For us, in our business, it can mean two things- how to create a frictionless experience for our guests and secondly, to think about how we become boundary-less in terms of competitors and the kind of experiences being offered,” Varun said. The talent challenges the industry needs to overcome are a combination of skill sets and mindsets.

Insights from the video:

• How digital transformation led to a massive explosion of content within the ecosystem?

• Why has mobile learning become crucial in the last decade?

• Learning agility consists of four kinds of agility- people, change, result and mental agility. How to leverage them?

Watch the video to find out more about how they are addressing skill gaps, the learning agility that the future talent needs to focus on, how the concept of hyper-digitization is affecting the industry, and the evolving role of CHROs and CEOs in the age of hyper-digitization.

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Topics: Talent Management, #TransformTalent, #DigitalTransformation

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